For Individuals For Teams CHOOSE FUTURE. BE READY. Discover the best in Hospitality Learning Solutions For Individuals For Individuals

Learning Experiences We Offer

Virtual

Classroom

On-the-Job

Personal Training

Self - study

Education isn’t something you can finish

– Isaac Asimov –

For Individuals, Lifelong LearnersTake ownership of your own professional development! We offer you three options:

AHLEI Certifications

Hospitality certification provides recognition of mastery of professional knowledge and skills at every level of your hospitality career. AHLEI provides the study materials and administers the certification process for nearly 30 certification designations trademarked by the American Hotel & Lodging Association (AHLA).

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Open Group Seminars

Online or in classroom format, our open group seminars create a supportive environment for learning. Meet and network with peers from other organizations, share knowledge and gain valuable insights for the seminar of your interest.

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Personal Training

We have the experience and expertise to create a unique learning experience tailored to you, on the topic of your interest.

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For TeamsGroup sessions that inspire and bring the desired outcome!

Featured Training Programs for Teams

Heartfelt congratulations to all Certified Guest Service Professionals!!!

We would like to congratulate the Certified Guest Service Professionals by AHLEI! Participants attended the “Guest Service Gold®: Golden Opportunities” training program, succeeded in the exams, and earned the Certified Guest Service Professional (CGSP®) designation by AHLEI! Recognized worldwide, the CGSP® designation is the highest acknowledgment of award-winning guest service for employees in the hospitality

“Pit Stop” Training – During the high season

Can training be delivered during peak season? The answer is Yes! Our “Pit Stop” training programs are short in duration and are targeted to very specific needs in order to address any service issues or weaknesses at the earliest possible opportunity.   Topics: For Front Office employees: Upselling Upon Arrival For F&B employees: Upselling for

“Our Warmest Welcome”

Our training program specifically designed for New Teams! Format: Delivered in-house and virtually “Our Warmest Welcome” training: Improves morale and contributes to employees’ motivation Increases employees’ commitment Shows how individuals fit into the overall company mission Helps put the new employees at ease The training program is fully customized to the relevant property / brand.

Training Programs for Teams, presented as per content focus

AHLEI

For more than 65 years, AHLEI has worked to provide hospitality organizations and schools with quality resources to train, educate, and certify hospitality professionals, first as the educational arm of the American Hotel & Lodging Association (27,000+ members hotels, the 10 largest hotel companies in the US) and since February 2017 as part of the National Restaurant Associations’s Training & Certification Division.

AHLEI serves the world from its headquarters in Orlando, Florida, with additional offices in Lansing, Michigan; India; and China.​

The Educational Institute has licensees all over the world connecting AHLEI’s hospitality education and professional development resources throughout Europe, Asia, the Middle East, Africa and the Americas.

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