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ServSafe For over 40 years, ServSafe has led food safety with programs used by global customers in the United States. The National Restaurant Association is growing it's education on food safety to enhancing the restaurant and hospitality industry's service to the public worldwide with the global program, ServSafe International. The ServSafe International food safety training
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Certified Hospitality Supervisor, CHS You are an effective hospitality supervisor because you know how to lead, manage time and communicate well with everyone around you. You motivate your employees and make sure they meet property standards. Improve your supervisory abilities and earn recognition for your skills, knowledge, experience and commitment to professionalism by earning the
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Certified Spa Supervisor, CSS You are a professional who has a deep understanding of the philosophy of spa and the knowledge and skills needed to manage a spa that meets the physical and emotional needs of your guests. The Certified Spa Supervisor was developed by the International SPA Association (ISPA) in partnership with AHLEI to
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Certified Hospitality Department Trainer, CHDT Training is more important than ever before. As a hospitality department trainer, you protect your property by making sure everyone is well-trained in job skills, proper safety procedures, and property and legal policies. By earning the Certified Hospitality Department Trainer certification, you show you possess skills in delivering training, analyzing
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Certified Guest Service Professional, CGSP Today’s travelers expect more than competence, they want excellence and a personal connection. Certified Guest Service Professionals are those who go above and beyond the call of duty to deliver that personal touch. They engage and connect with guests, anticipating their needs and helping to set their properties apart in
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Certified Hospitality Revenue Manager, CHRM Hospitality revenue managers know how to calculate the best use of the property at the best prices. They are expert managers who possess practical forecasting techniques and sound judgment. The CHRM certification can help you excel in your current position, move further toward your career goals, and show that you
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Certified Rooms Division Executive, CRDE From the bell staff to the front desk to reservations staff, rooms division executives manage all of the rooms division staff with knowledge and skill. Rooms division executives possess skills in human resources, financial management, revenue management, technology, guest service, security, and rooms management. The CRDE certification can help you
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Certified Front Desk Representative, CFDR Front desk representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. They answer guest questions and make sure guests can get the services that they need while at the property. The Front Desk Representative Certification recognizes that these
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Certified Restaurant Server, CRS When it comes to an outstanding dining experience, guests rely on restaurant servers. They are the ones who make guests feel welcome, can explain the menu, serve food, and provide all-around great service from the time guests arrive until they are ready to leave. The Certified Restaurant Server designation recognizes the
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Certified Guestroom Attendant, CGA Guestroom attendants bring the shine to each guestroom, ensuring that the very reason guests come to the property--the guestroom, is kept to the highest standards of cleanliness. Certification recognizes that housekeepers are skilled in every cleaning task and that they greet guests warmly and respond to their guestroom needs. The Guestroom
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Certified Maintenance Employee, CME There is so much at a lodging property that can go wrong; maintenance employees are the first to respond when something needs to be fixed and kept in top shape. Their extensive skills ensure that guests stay in a well-maintained property. The Certified Maintenance Employee designation recognizes that these employees know
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Certified Hospitality Sales Professional, CHSP As a sales professional, you know your property and the way it can meet guest needs. You have great interpersonal skills that are paired with sound judgment. This globally-recognized professional credential validates your advanced knowledge as a hospitality sales professional and all you do to stay current with the latest
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Certified F&B Executive, CFBE Food and beverage executives keep their operation running smoothly while ensuring everything is safe and sanitary. Whether running a banquet, supervising a kitchen, ordering supplies, or training staff, they know what must be done. The CFBE certification can help you excel in your current position, move further toward your career goals,
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Certified Hotel Administrator, CHA General managers and hospitality executives provide leadership to every level of a hospitality operation. They establish the vision and lead their staff in executing it. Their dedication to the hospitality industry is evident in the way they seek out continuing education, manage their employees, and ensure the financial success of the
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Certified Rooms Division Executive, CRDE From the bell staff to the front desk to reservations staff, rooms division executives manage all of the rooms division staff with knowledge and skill. Rooms division executives possess skills in human resources, financial management, revenue management, technology, guest service, security, and rooms management. The CRDE certification can help you
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Certified F&B Executive, CFBE Food and beverage executives keep their operation running smoothly while ensuring everything is safe and sanitary. Whether running a banquet, supervising a kitchen, ordering supplies, or training staff, they know what must be done. The CFBE certification can help you excel in your current position, move further toward your career goals,
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Certified Hotel Administrator, CHA General managers and hospitality executives provide leadership to every level of a hospitality operation. They establish the vision and lead their staff in executing it. Their dedication to the hospitality industry is evident in the way they seek out continuing education, manage their employees, and ensure the financial success of the
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Hospitality certification provides recognition of mastery of professional knowledge and skills at every level of your hospitality career. AHLEI provides the study materials and administers the certification process for nearly 30 certification designations trademarked by the American Hotel & Lodging Association (AHLA).
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Online or in classroom format, our open group seminars create a supportive environment for learning. Meet and network with peers from other organizations, share knowledge and gain valuable insights for the seminar of your interest.
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We have the experience and expertise to create a unique learning experience tailored to you, on the topic of your interest.
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Front Office For Managers, Assistants & Supervisors, we deliver the following training programs: SuperLead - Inspirational Leadership for Middle managers, for everyday leadership © Front Office Management Train The Hospitality Trainer For Higher Revenues and Enhancement of the Guest Experiences, we deliver the following training programs: Voice Reservations Handling Excellence Handling Reservation Inquiries by
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Food & Beverage For Managers, Assistants & Supervisors (kitchen & restaurants), we deliver the following training programs: SuperLead - Inspirational Leadership for Middle managers, for everyday leadership © F&B Management Train The F&B Trainer For Customer Service Excellence, we deliver the following training programs: Fine Dining Etiquette Sequence of F&B Service (with practical sessions)
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Housekeeping For Executive Housekeepers, Managers & Supervisors, we deliver the following training programs: Housekeeping Management 1, Operations & Leadership © Housekeeping Management 2, For the Next Level © Leading Housekeeping Excellence © Be a Housekeeping Champion! Seasonal Hotels Special Topics © First-Time Housekeeper © Train The Housekeeping Trainer For Customer Service Excellence, we deliver
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For all employees & mixed groups When training is not department-specific, there are so many benefits to forming mixed groups of participants, bringing together representatives from different departments. Mixed group training can help each person to more fully appreciate diversity and value the contributions of others. Participants can learn how to show respect for colleagues
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Middle Managers & Supervisors One-To-One Sessions Inspirational Leadership For the Executive Chef Inspirational Leadership For the F&B Manager Inspirational Leadership For the Rooms Division Manager Inspirational Leadership For the Executive Housekeeper Group Sessions SuperLead - Inspirational Leadership for Middle managers, for Everyday Leadership © Train The Hospitality Trainer Communication for Effective Leadership Business Etiquette
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Train the Trainer Internal and departmental trainers play an important role in terms of empowering employees at the workplaces. Our Train the Hospitality Trainer program has been developed to assist hospitality internal trainers so that they constantly deliver high impact workshops and on-the-job training sessions. Teaching new skills | Changing employees behavior | Building great
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Pit Stop Training – During High Season Yes! Training can be conducted during peak seasons! Our “Pit Stop” training programs are designed to be short in duration and specifically target particular needs to address any service issues or weaknesses at the earliest possible opportunity. We deliver the following “Pit Stop” training programs: For Front
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Sales & Reservations For the Sales Department, we deliver the following training programs: Bring in the Business! The Handling of Sales Inquiries that Amazes the Potential Clients Creating Inspiring Written Proposals Storytelling in Selling Site Inspections that Sell Protocol of Good Manners with Clients Protocol of Cultural Intelligence for Sales Refined Communication for Sales Confidence
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Spa & Wellness Spa Management Spa Essentials Wellness & WellBeing Wellness & Spa, A Step Forward AHLEI Certification Certified Spa Supervisor Training For Teams Front Office Housekeeping Food & Beverage Sales & Reservations For all employees & mixed groups Pit Stop Training – During High Season Middle Managers & Supervisors Train the Trainer
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Airline Customer Service V.V.I.P. On Board Luxury Service Excellence This program covers every facet of the on-board service experience and equips participants in the art of in-flight luxury hospitality. We cover the intricacies and techniques of delivering a refined service to highly valued travelers, who expect the very best. Program’s Outline The training is delivered
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Stadium Hospitality Our immersive training programs: World Class Hospitality - Spectator Services VVIP's Customer Service Stadium F&B Service Excellence Kids' Club Hospitality Training For Teams Front Office Housekeeping Food & Beverage Sales & Reservations For all employees & mixed groups Pit Stop Training – During High Season Middle Managers & Supervisors Train the Trainer
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For Tourism Destinations The ability of a destination to attract —and keep—visitors depends on the reputation of every individual tourism business in that area. AHLEI's best selling hospitality training program, Guest Service Gold, has been expanded to address the guest service needs of tourism businesses, so that all employees can deliver superior service that keeps
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Cultural Intelligence For managers and line employees we offer the training program We Welcome The World! Our training program Inspires Educates Contributes to teambuilding Reinforces excellence in customer service Increases guest's delight Assists hospitality companies to continuously focus on excellence Training For Teams Front Office Housekeeping Food & Beverage Sales & Reservations For all
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Corporate Training We have been honored to collaborate with world-renowned hospitality brands to deliver their corporate training material at a local level. We have the capacity to translate the original training material into the local language, and even to adjust the material so that it complements local culture and sensitivities. We have been trusted by
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Recognized as the preeminent leader in hospitality training & certification, the American Hotel & Lodging Educational Institute (AHLEI) strongly supports and encourages the certification of hospitality professionals in all facets of the industry.
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Certified Guest Service Professional, CGSP Today’s travelers expect more than competence, they want excellence and a personal connection. Certified Guest Service Professionals are those who go above and beyond the call of duty to deliver that personal touch. They engage and connect with guests, anticipating their needs and helping to set their properties apart in
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Certified Front Desk Representative, CFDR Front desk representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. They answer guest questions and make sure guests can get the services that they need while at the property. The Front Desk Representative Certification recognizes that these
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Certified Restaurant Server, CRS When it comes to an outstanding dining experience, guests rely on restaurant servers. They are the ones who make guests feel welcome, can explain the menu, serve food, and provide all-around great service from the time guests arrive until they are ready to leave. The Certified Restaurant Server designation recognizes the
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Certified Guestroom Attendant, CGA Guestroom attendants bring the shine to each guestroom, ensuring that the very reason guests come to the property--the guestroom, is kept to the highest standards of cleanliness. Certification recognizes that housekeepers are skilled in every cleaning task and that they greet guests warmly and respond to their guestroom needs. The Guestroom
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Certified Maintenance Employee, CME There is so much at a lodging property that can go wrong; maintenance employees are the first to respond when something needs to be fixed and kept in top shape. Their extensive skills ensure that guests stay in a well-maintained property. The Certified Maintenance Employee designation recognizes that these employees know
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Certified Hospitality Revenue Manager, CHRM Hospitality revenue managers know how to calculate the best use of the property at the best prices. They are expert managers who possess practical forecasting techniques and sound judgment. The CHRM certification can help you excel in your current position, move further toward your career goals, and show that you
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Certified Hospitality Sales Professional, CHSP As a sales professional, you know your property and the way it can meet guest needs. You have great interpersonal skills that are paired with sound judgment. This globally-recognized professional credential validates your advanced knowledge as a hospitality sales professional and all you do to stay current with the latest
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Brand audits Each brand establishes the principles of its Quality policy. To assess how this quality is implemented, brands may utilize the “Brand” or "Product" audit. The objective of these audits is to evaluate compliance in various areas applicable to all hotels within a brand, whether they are subsidiaries or franchises. A brand audit offers
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Mystery Shopping Our team has the experience and expertise to perform: On site Mystery visits Over-the-phone Evaluations We measure what matters most to you: the experience of your customers! When you select our mystery shopping services, you receive: Highly experienced mystery shoppers with attention to detail Mystery shoppers that precisely fit the profile of your
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Rooms Set Up – Guide for Excellence This guide reflects the standardized set up of each room type, suite, etc. The booklet includes photographs that cover the entire set up of each room type, from the exterior to the interior, and from the decoration to the amenities positioning. We photograph each point that is relevant
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Operations Manuals Our Operations Manuals are the product of many years of hands-on experience within the international hospitality industry, and have been successfully implemented in both new and existing hotel projects. The team that we assign for the development of each manual brings a blend of extensive hospitality experience and updated knowledge in operations so
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Certified Hospitality Supervisor, CHS You are an effective hospitality supervisor because you know how to lead, manage time and communicate well with everyone around you. You motivate your employees and make sure they meet property standards. Improve your supervisory abilities and earn recognition for your skills, knowledge, experience and commitment to professionalism by earning the
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Certified Spa Supervisor, CSS You are a professional who has a deep understanding of the philosophy of spa and the knowledge and skills needed to manage a spa that meets the physical and emotional needs of your guests. The Certified Spa Supervisor was developed by the International SPA Association (ISPA) in partnership with AHLEI to
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Certified Hospitality Department Trainer, CHDT Training is more important than ever before. As a hospitality department trainer, you protect your property by making sure everyone is well-trained in job skills, proper safety procedures, and property and legal policies. By earning the Certified Hospitality Department Trainer certification, you show you possess skills in delivering training, analyzing