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Stimulating multiple senses during learning facilitates the creation of more cognitive connections, making learning experiences memorable and impactful!
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Stimulating multiple senses during learning facilitates the creation of more cognitive connections, making learning experiences memorable and impactful!
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Stimulating multiple senses during learning facilitates the creation of more cognitive connections, making learning experiences memorable and impactful!
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Learning experiences are precious! Select the training methodology that best fits the learning and development needs.
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Certified Hospitality Supervisor, CHS If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Το πρόγραμμα Certified Hospitality Supervisor – CHS του AHLEI ενδυναμώνει τους προϊσταμένους, καλλιεργώντας ηγετικές, οργανωτικές και επικοινωνιακές δεξιότητες απαραίτητες για το σύγχρονο και απαιτητικό
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Certified Hospitality Department Trainer, CHDT If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Το πρόγραμμα Certified Hospitality Department Trainer (CHDT) του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI αποτελεί σημείο αναφοράς για επαγγελματίες που επιθυμούν να εξελιχθούν στον τομέα της
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Certified Guest Service Professional, CGSP – Earned through Guest Service Gold Training If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Το πρόγραμμα Guest Service Gold – Making Connections του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI είναι από τα
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Certified Rooms Division Executive, CRDE If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. To πρόγραμμα CRDE – Certified Rooms Division Executive του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI απευθύνεται σε στελέχη που διαχειρίζονται τις λειτουργίες του Rooms Division
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S.T.A.R.T (Skills, Tasks And Results Training) If you are an English speaker based in Greece and would like more information in English about these Professional Certifications, please feel free to contact us directly. Το πρόγραμμα S.T.A.R.T. του AHLEI (American Hotel & Lodging Educational Institute) αποτελεί ένα κορυφαίο εκπαιδευτικό εργαλείο σχεδιασμένο για να προετοιμάσει εργαζομένους ώστε
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Certified Hospitality Manager, CHM If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. To πρόγραμμα CHM – Certified Hospitality Manager του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI προσφέρει στους συμμετέχοντες τις γνώσεις και τις δεξιότητες για να διαχειρίζονται αποτελεσματικά
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Certified F&B Executive, CFBE If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. To πρόγραμμα CFBE – Certified Food and Beverage Executive του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI πρόγραμμα επικεντρώνεται στην ανάπτυξη δεξιοτήτων διοίκησης, την αποτελεσματική διαχείριση του
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Certified Hotel Administrator, CHA If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Το πρόγραμμα Certified Hotel Administrator (CHA) του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI είναι η πιο αναγνωρίσιμη πιστοποίηση για τους Γενικούς Διευθυντές ξενοδοχείων. Δημιουργήθηκε με στόχο
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Παρουσίαση των Professional Certifications AHLEI Η παρουσίαση απευθύνεται σε: Επαγγελματίες στον τομέα του Hospitality: Στελέχη και εργαζόμενους σε ξενοδοχεία, εστιατόρια και τουριστικές επιχειρήσεις που θέλουν να εξελίξουν τις γνώσεις και τις δεξιότητές τους. Διευθυντές, Υπεύθυνους Ανθρώπινου Δυναμικού, Training Managers: Άτομα που θέλουν να κατανοήσουν την αξία των πιστοποιήσεων για την ανάπτυξη του προσωπικού τους. Νέους
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Certified Guest Service Property, CGSP – Earned through Guest Service Gold Training If you are an English speaker based in Greece and would like more information in English about this Certification, please feel free to contact us directly. Το Certified Guest Service Property (CGSP) είναι μια διάκριση που απονέμεται από το (AHLEI) σε καταλύματα. Τα
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Certified Hospitality Housekeeping Executive, CHHE If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. To πρόγραμμα CHHE – Certified Hospitality Housekeeping Executive του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI επικεντρώνεται στην ανάπτυξη δεξιοτήτων διοίκησης, την αποτελεσματική διαχείριση του ανθρώπινου
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Certified Hospitality Revenue Manager, CHRM If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Οι ενότητες του εκπαιδευτικού υλικού και της εξεταστέας ύλης: Managing Front Office Operations Revenue Management Maximizing Revenue in Hospitality Operations Hospitality Sales and
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Certified Hospitality Sales Professional, CHSP If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Οι ενότητες του εκπαιδευτικού υλικού και της εξεταστέας ύλης Markets and market segments Introduction to Hospitality Marketing and Sales The Marketing Plan:
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Certified Rooms Division Executive, CRDE If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. To πρόγραμμα CRDE – Certified Rooms Division Executive του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI απευθύνεται σε στελέχη που διαχειρίζονται τις λειτουργίες του Rooms Division
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Certified F&B Executive, CFBE If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. To πρόγραμμα CFBE – Certified Food and Beverage Executive του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI πρόγραμμα επικεντρώνεται στην ανάπτυξη δεξιοτήτων διοίκησης, την αποτελεσματική διαχείριση του
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Certified Hospitality Housekeeping Executive, CHHE If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. To πρόγραμμα CHHE – Certified Hospitality Housekeeping Executive του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI επικεντρώνεται στην ανάπτυξη δεξιοτήτων διοίκησης, την αποτελεσματική διαχείριση του ανθρώπινου
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Certified Hospitality Department Trainer, CHDT If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Το πρόγραμμα Certified Hospitality Department Trainer (CHDT) του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI αποτελεί σημείο αναφοράς για επαγγελματίες που επιθυμούν να εξελιχθούν στον τομέα της
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Certified Guest Service Professional, CGSP – Earned through Guest Service Gold Training If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Το πρόγραμμα Guest Service Gold – Making Connections του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI είναι από τα
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S.T.A.R.T (Skills, Tasks And Results Training) If you are an English speaker based in Greece and would like more information in English about these Professional Certifications, please feel free to contact us directly. Το πρόγραμμα S.T.A.R.T. του AHLEI (American Hotel & Lodging Educational Institute) αποτελεί ένα κορυφαίο εκπαιδευτικό εργαλείο σχεδιασμένο για να προετοιμάσει εργαζομένους ώστε
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Certified Hotel Administrator, CHA If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Το πρόγραμμα Certified Hotel Administrator (CHA) του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI είναι η πιο αναγνωρίσιμη πιστοποίηση για τους Γενικούς Διευθυντές ξενοδοχείων. Δημιουργήθηκε με στόχο
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Hospitality certification provides recognition of mastery of professional knowledge and skills at every level of your hospitality career. AHLEI provides the study materials and administers the certification process for nearly 30 certification designations trademarked by the American Hotel & Lodging Association (AHLA).
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Online or in classroom format, our open group seminars create a supportive environment for learning. Meet and network with peers from other organizations, share knowledge and gain valuable insights for the seminar of your interest.
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We have the experience and expertise to create a unique learning experience tailored to you, on the topic of your interest.
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Certified Hospitality Manager, CHM If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. To πρόγραμμα CHM – Certified Hospitality Manager του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI προσφέρει στους συμμετέχοντες τις γνώσεις και τις δεξιότητες για να διαχειρίζονται αποτελεσματικά
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Certified Hospitality Revenue Manager, CHRM If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Οι ενότητες του εκπαιδευτικού υλικού και της εξεταστέας ύλης: Managing Front Office Operations Revenue Management Maximizing Revenue in Hospitality Operations Hospitality Sales and
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Certified Hospitality Sales Professional, CHSP If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Οι ενότητες του εκπαιδευτικού υλικού και της εξεταστέας ύλης Markets and market segments Introduction to Hospitality Marketing and Sales The Marketing Plan:
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Housekeeping Management 1 Το σεμινάριο «HOUSEKEEPING MANAGEMENT 1» επικεντρώνεται σε δύο τομείς: στον λειτουργικό τομέα (Operations, πρότυπα λειτουργίας) και στον τομέα διοίκησης και ηγεσίας, με τα δύο αυτά κομμάτια να είναι αλληλένδετα και εξίσου σημαντικά για την επιτυχία και την επίτευξη των στόχων του τμήματος και της επιχείρησης. Η φιλοσοφία του προγράμματος είναι να παρουσιάσει
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Κλείσιμο σεζόν, απογραφές, άνοιγμα σεζόν | Housekeeping Στο σεμινάριο αυτό θα δούμε τις ενέργειες κλεισίματος και ανοίγματος σεζόν για το housekeeping, καθώς επίσης και θέματα οργάνωσης και του τμήματος, συντηρήσεων και βεβαίως, απογραφών. Be a Housekeeping Champion! Σε ποιους απευθύνεται: Το σεμινάριο απευθύνεται σε Housekeepers/βοηθούς εποχικών ξενοδοχείων, ιδιοκτήτες & υπεύθυνους ξενοδοχειακών μονάδων, ενοικιαζόμενων δωματίων, κατοικιών
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Complaint Handling & Service Excellence – English This training is designed to enhance customer service skills and empower hospitality employees to effectively handle complaints. Through practical scenarios and proven techniques, participants will learn how to turn challenging situations into positive outcomes. Emphasis will be placed on active listening, empathy, clear communication, and problem-solving. By the
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Housekeeping ΒΗΜΑ ΒΗΜΑ Σε ποιους απευθύνεται: Το "Housekeeping ΒΗΜΑ ΒΗΜΑ" είναι ένα εκπαιδευτικό πρόγραμμα σχεδιασμένο για επαγγελματίες του τομέα της φιλοξενίας που επιθυμούν να αποκτήσουν ή/και να βελτιώσουν τις βασικές γνώσεις τους πάνω στην λειτουργία του housekeeping. Μέσα από πρακτικά παραδείγματα και σαφείς οδηγίες, το σεμινάριο καθοδηγεί τους συμμετέχοντες στην καθημερινή οργάνωση, την αποδοτική διαχείριση
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Αντιμετώπιση Παραπόνων/Δυσαρέσκειας Πελατών – Επίπεδο προϊστάμενων Το εκπαιδευτικό πρόγραμμα στοχεύει να ενισχύσει την αυτοπεποίθηση των επαγγελματιών που αντιμετωπίζουν παράπονα πελατών, εστιάζοντας σε πρακτικές επίλυσης παραπόνων και βελτίωσης της επικοινωνίας. Οι συμμετέχοντες εμπλουτίζουν τις γνώσεις τους στο να αναγνωρίζουν τις ανάγκες των πελατών και να χειρίζονται τις καταστάσεις αυτές με επαγγελματισμό και ενσυναίσθηση. Επιπλέον, μαθαίνουν πώς
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Certified Guest Service Property, CGSP – Earned through Guest Service Gold Training If you are an English speaker based in Greece and would like more information in English about this Certification, please feel free to contact us directly. Το Certified Guest Service Property (CGSP) είναι μια διάκριση που απονέμεται από το (AHLEI) σε καταλύματα. Τα
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Brand Audits Each brand establishes the principles of its Quality policy. To assess how this quality is implemented, brands may utilize the “Brand” or "Product" audit. The objective of these audits is to evaluate compliance in various areas applicable to all hotels within a brand, whether they are subsidiaries or franchises. A brand audit offers
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Mystery Audits Our team has the experience and expertise to perform: On site Mystery visits Over-the-phone Evaluations We measure what matters most to you: the experience of your customers! When you select our mystery auditing services, you receive: Highly experienced mystery auditors with attention to detail Mystery shoppers that precisely fit the profile of your
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Rooms Set Up – Guide for Excellence This guide reflects the standardized set up of each room type, suite, etc. The booklet includes photographs that cover the entire set up of each room type, from the exterior to the interior, and from the decoration to the amenities positioning. We photograph each point that is relevant
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Operations Manuals Our Operations Manuals are the product of many years of hands-on experience within the international hospitality industry, and have been successfully implemented in both new and existing hotel projects. The team that we assign for the development of each manual brings a blend of extensive hospitality experience and updated knowledge in operations so
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Certified Hospitality Supervisor, CHS If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Το πρόγραμμα Certified Hospitality Supervisor – CHS του AHLEI ενδυναμώνει τους προϊσταμένους, καλλιεργώντας ηγετικές, οργανωτικές και επικοινωνιακές δεξιότητες απαραίτητες για το σύγχρονο και απαιτητικό
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Luxury Residences & Private Villa Hospitality Training The Luxury Residences & Private Villa Hospitality Training program is designed for professionals who deliver bespoke service in high-end private homes and villas. The training focuses on discretion, refined attention to detail, and anticipatory service, equipping staff to create flawless, personalised experiences for discerning homeowners and their guests.
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Yacht & Superyacht Hospitality Training The Yacht & Superyacht Hospitality Training portfolio is crafted for elite yacht and superyacht professionals operating in environments where discretion, precision and flawless service are non-negotiable. Designed to meet the expectations of the world’s most discerning guests, the program elevates service delivery through refined standards, impeccable conduct and absolute attention
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Companies dislike the term ‘turnaround consulting’ because it represents failure. The truth is that turnaround consulting represents success.
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Front Office / Guest Relations For Managers, Assistants & Supervisors, we deliver the following training programs: SuperLead - Inspirational Leadership for Middle managers, for everyday leadership © First-Time Front Office Manager © Train The Hospitality Trainer For Higher Revenues and Enhancement of the Guest Experiences, we deliver the following training programs: Voice Reservations Handling
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Food & Beverage For Managers, Assistants & Supervisors (kitchen & restaurants), we deliver the following training programs: SuperLead - Inspirational Leadership for Middle managers, for everyday leadership © F&B Management Train The F&B Trainer First-Time F&B Manager © For Customer Service Excellence, we deliver the following training programs: Fine Dining Etiquette Sequence of F&B
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Housekeeping For Executive Housekeepers, Managers & Supervisors, we deliver the following training programs: Housekeeping Management 1, Operations & Leadership © Housekeeping Management 2, For the Next Level © Leading Housekeeping Excellence © Crafting Exceptional Experiences - For Guests and Staff Train The Housekeeping Trainer First-Time Housekeeper © For Customer Service Excellence, we deliver the
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For all employees & mixed groups When training is not department-specific, there are so many benefits to forming mixed groups of participants, bringing together representatives from different departments. Mixed group training can help each person to more fully appreciate diversity and value the contributions of others. Participants can learn how to show respect for colleagues
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Middle Managers & Supervisors One-To-One Sessions Inspirational Leadership For the Executive Chef Inspirational Leadership For the F&B Manager Inspirational Leadership For the Rooms Division Manager Inspirational Leadership For the Executive Housekeeper Group Sessions - Managers from all departments SuperLead - Inspirational Leadership for Middle managers, for Everyday Leadership © Crafting Exceptional Guest & Staff
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Sales & Reservations For the Sales Department, we deliver the following training programs: Bring in the Business! The Handling of Sales Inquiries that Amazes the Potential Clients Site Inspections that Sell Protocol of Good Manners with Clients Protocol of Cultural Intelligence for Sales Refined Communication for Sales Confidence is Central to Success. Build it up!
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Airline Customer Service V.V.I.P. On Board Luxury Service Excellence This program covers every facet of the on-board service experience and equips participants in the art of in-flight luxury hospitality. We cover the intricacies and techniques of delivering a refined service to highly valued travelers, who expect the very best. Program’s Outline The training is delivered
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Stadium Hospitality Our immersive training programs: World Class Hospitality - Spectator Services VVIP's Customer Service Stadium F&B Service Excellence Kids' Club Hospitality Submit your Expression of Interest I agree with all additional terms and conditions JOIN In-Company Training New Hotel Opening Training Hotel Chain Training Facilitation Transition to Luxury Service: An Immersive Training Experience
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Companies dislike the term ‘turnaround consulting’ because it represents failure. The truth is that turnaround consulting represents success.
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Cultural Intelligence For managers and line employees we offer the training program We Welcome The World! Our training program Inspires Educates Contributes to teambuilding Reinforces excellence in customer service Increases guest's delight Assists hospitality companies to continuously focus on excellence Submit your Expression of Interest I agree with all additional terms and conditions JOIN
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Hotel Chain Training Facilitation We are honored to collaborate with international hospitality brands to deliver their corporate training material at a local level. Our expertise includes translating original training materials into the local language and adapting them to align with local culture and sensitivities. Leading hospitality brands across Europe and Asia have entrusted us with
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Παρουσίαση των Professional Certifications AHLEI Η παρουσίαση απευθύνεται σε: Επαγγελματίες στον τομέα του Hospitality: Στελέχη και εργαζόμενους σε ξενοδοχεία, εστιατόρια και τουριστικές επιχειρήσεις που θέλουν να εξελίξουν τις γνώσεις και τις δεξιότητές τους. Διευθυντές, Υπεύθυνους Ανθρώπινου Δυναμικού, Training Managers: Άτομα που θέλουν να κατανοήσουν την αξία των πιστοποιήσεων για την ανάπτυξη του προσωπικού τους. Νέους