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Stimulating multiple senses during learning facilitates the creation of more cognitive connections, making learning experiences memorable and impactful!
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Learning experiences are precious! Select the training methodology that best fits the learning and development needs.
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Certified Hospitality Department Trainer, CHDT If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Οι ενότητες του εκπαιδευτικού υλικού και της εξεταστέας ύλης The Four-Step Training Method Different Ways of Learning Communication Orientation Audiovisual Aids Group
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Certified Guest Service Professional, CGSP – Earned through Guest Service Gold Training If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Το πρόγραμμα Guest Service Gold – Making Connections του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI είναι από τα
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Certified Rooms Division Executive, CRDE If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. To πρόγραμμα CRDE – Certified Rooms Division Executive του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI απευθύνεται σε στελέχη που διαχειρίζονται τις λειτουργίες του Rooms Division
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S.T.A.R.T If you are an English speaker based in Greece and would like more information in English about these Professional Certifications, please feel free to contact us directly. Το πρόγραμμα START του AHLEI (American Hotel & Lodging Educational Institute) αποτελεί ένα κορυφαίο εκπαιδευτικό εργαλείο σχεδιασμένο για να προετοιμάσει εργαζομένους ώστε να ανταποκριθούν αποτελεσματικά στην εργασία
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Certified Hospitality Manager, CHM If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. To πρόγραμμα CHM – Certified Hospitality Manager του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI προσφέρει στους συμμετέχοντες τις γνώσεις και τις δεξιότητες για να διαχειρίζονται αποτελεσματικά
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Certified F&B Executive, CFBE If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. To πρόγραμμα CFBE – Certified Food and Beverage Executive του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI πρόγραμμα επικεντρώνεται στην ανάπτυξη δεξιοτήτων διοίκησης, την αποτελεσματική διαχείριση του
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Certified Hotel Administrator, CHA If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Το πρόγραμμα Certified Hotel Administrator (CHA) του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI είναι η πιο αναγνωρίσιμη πιστοποίηση για τους Γενικούς Διευθυντές ξενοδοχείων. Δημιουργήθηκε με στόχο
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Παρουσίαση των Professional Certifications AHLEI Η παρουσίαση απευθύνεται σε: Επαγγελματίες στον τομέα του Hospitality: Στελέχη και εργαζόμενους σε ξενοδοχεία, εστιατόρια και τουριστικές επιχειρήσεις που θέλουν να εξελίξουν τις γνώσεις και τις δεξιότητές τους. Διευθυντές, Υπεύθυνους Ανθρώπινου Δυναμικού, Training Managers: Άτομα που θέλουν να κατανοήσουν την αξία των πιστοποιήσεων για την ανάπτυξη του προσωπικού τους. Νέους
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Certified Guest Service Property, CGSP – Earned through Guest Service Gold Training If you are an English speaker based in Greece and would like more information in English about this Certification, please feel free to contact us directly. Το Certified Guest Service Property (CGSP) είναι μια διάκριση που απονέμεται από το (AHLEI) σε καταλύματα. Τα
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Certified Hospitality Housekeeping Executive, CHHE If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. To πρόγραμμα CHHE – Certified Hospitality Housekeeping Executive του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI πρόγραμμα επικεντρώνεται στην ανάπτυξη δεξιοτήτων διοίκησης, την αποτελεσματική διαχείριση του
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ServSafe For over 40 years, ServSafe has led food safety with programs used by global customers in the United States. The National Restaurant Association is growing it's education on food safety to enhancing the restaurant and hospitality industry's service to the public worldwide with the global program, ServSafe International. The ServSafe International food safety training
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Certified Hospitality Revenue Manager, CHRM If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Οι ενότητες του εκπαιδευτικού υλικού και της εξεταστέας ύλης: Managing Front Office Operations Revenue Management Maximizing Revenue in Hospitality Operations Hospitality Sales and
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Certified Hospitality Sales Professional, CHSP If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Οι ενότητες του εκπαιδευτικού υλικού και της εξεταστέας ύλης Markets and market segments Introduction to Hospitality Marketing and Sales The Marketing Plan:
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Certified Rooms Division Executive, CRDE If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. To πρόγραμμα CRDE – Certified Rooms Division Executive του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI απευθύνεται σε στελέχη που διαχειρίζονται τις λειτουργίες του Rooms Division
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Certified F&B Executive, CFBE If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. To πρόγραμμα CFBE – Certified Food and Beverage Executive του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI πρόγραμμα επικεντρώνεται στην ανάπτυξη δεξιοτήτων διοίκησης, την αποτελεσματική διαχείριση του
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Certified Hospitality Housekeeping Executive, CHHE If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. To πρόγραμμα CHHE – Certified Hospitality Housekeeping Executive του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI πρόγραμμα επικεντρώνεται στην ανάπτυξη δεξιοτήτων διοίκησης, την αποτελεσματική διαχείριση του
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Certified Hospitality Department Trainer, CHDT If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Οι ενότητες του εκπαιδευτικού υλικού και της εξεταστέας ύλης The Four-Step Training Method Different Ways of Learning Communication Orientation Audiovisual Aids Group
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Certified Guest Service Professional, CGSP – Earned through Guest Service Gold Training If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Το πρόγραμμα Guest Service Gold – Making Connections του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI είναι από τα
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S.T.A.R.T If you are an English speaker based in Greece and would like more information in English about these Professional Certifications, please feel free to contact us directly. Το πρόγραμμα START του AHLEI (American Hotel & Lodging Educational Institute) αποτελεί ένα κορυφαίο εκπαιδευτικό εργαλείο σχεδιασμένο για να προετοιμάσει εργαζομένους ώστε να ανταποκριθούν αποτελεσματικά στην εργασία
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Certified Hotel Administrator, CHA If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Το πρόγραμμα Certified Hotel Administrator (CHA) του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI είναι η πιο αναγνωρίσιμη πιστοποίηση για τους Γενικούς Διευθυντές ξενοδοχείων. Δημιουργήθηκε με στόχο
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Hospitality certification provides recognition of mastery of professional knowledge and skills at every level of your hospitality career. AHLEI provides the study materials and administers the certification process for nearly 30 certification designations trademarked by the American Hotel & Lodging Association (AHLA).
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Online or in classroom format, our open group seminars create a supportive environment for learning. Meet and network with peers from other organizations, share knowledge and gain valuable insights for the seminar of your interest.
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We have the experience and expertise to create a unique learning experience tailored to you, on the topic of your interest.
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Certified Hospitality Manager, CHM If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. To πρόγραμμα CHM – Certified Hospitality Manager του Αμερικανικού Εκπαιδευτικού Ινστιτούτου AHLEI προσφέρει στους συμμετέχοντες τις γνώσεις και τις δεξιότητες για να διαχειρίζονται αποτελεσματικά
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Certified Hospitality Revenue Manager, CHRM If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Οι ενότητες του εκπαιδευτικού υλικού και της εξεταστέας ύλης: Managing Front Office Operations Revenue Management Maximizing Revenue in Hospitality Operations Hospitality Sales and
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Certified Hospitality Sales Professional, CHSP If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Οι ενότητες του εκπαιδευτικού υλικού και της εξεταστέας ύλης Markets and market segments Introduction to Hospitality Marketing and Sales The Marketing Plan:
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Silver Service Excellence Training: VIP On Board The training program will be conducted in Greek. If you are an English speaker and require support in English, please contact us, as we will arrange additional sessions in English, in 2025. Σε ποιους απευθύνεται: Το εκπαιδευτικό πρόγραμμα απευθύνεται σε Ιπτάμενες Συνοδούς και Φροντιστές, που επιθυμούν να αποκτήσουν
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Train the Trainer Στις επιχειρήσεις του hospitality, τα στελέχη διαπιστώνουν ότι πολύ συχνά χρειάζεται να εκπαιδεύσουν τα μέλη της ομάδας τους. Για να είναι οι εκπαιδεύσεις αποτελεσματικές, o σύγχρονος hospitality trainer χρειάζεται συγκεκριμένες γνώσεις και δεξιότητες. Το εκπαιδευτικό πρόγραμμα Train-The-Trainer (Hospitality) της Welcome Global ενισχύει τις γνώσεις των συμμετεχόντων, δίνοντάς τους τα εφόδια να οργανώνουν
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Complaint Handling – Manager’s level If you are an English speaker based in Greece and would like more information in English about this Professional Certification, please feel free to contact us directly. Το εκπαιδευτικό πρόγραμμα στοχεύει να ενισχύσει την αυτοπεποίθηση των επαγγελματιών που αντιμετωπίζουν παράπονα πελατών, εστιάζοντας σε πρακτικές επίλυσης παραπόνων και βελτίωσης της επικοινωνίας.
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Brand audits Each brand establishes the principles of its Quality policy. To assess how this quality is implemented, brands may utilize the “Brand” or "Product" audit. The objective of these audits is to evaluate compliance in various areas applicable to all hotels within a brand, whether they are subsidiaries or franchises. A brand audit offers
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Mystery Shopping Our team has the experience and expertise to perform: On site Mystery visits Over-the-phone Evaluations We measure what matters most to you: the experience of your customers! When you select our mystery shopping services, you receive: Highly experienced mystery shoppers with attention to detail Mystery shoppers that precisely fit the profile of your
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Rooms Set Up – Guide for Excellence This guide reflects the standardized set up of each room type, suite, etc. The booklet includes photographs that cover the entire set up of each room type, from the exterior to the interior, and from the decoration to the amenities positioning. We photograph each point that is relevant
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Operations Manuals Our Operations Manuals are the product of many years of hands-on experience within the international hospitality industry, and have been successfully implemented in both new and existing hotel projects. The team that we assign for the development of each manual brings a blend of extensive hospitality experience and updated knowledge in operations so
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Certified Guest Service Property, CGSP – Earned through Guest Service Gold Training If you are an English speaker based in Greece and would like more information in English about this Certification, please feel free to contact us directly. Το Certified Guest Service Property (CGSP) είναι μια διάκριση που απονέμεται από το (AHLEI) σε καταλύματα. Τα
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Front Office For Managers, Assistants & Supervisors, we deliver the following training programs: SuperLead - Inspirational Leadership for Middle managers, for everyday leadership © Front Office Management Train The Hospitality Trainer For Higher Revenues and Enhancement of the Guest Experiences, we deliver the following training programs: Voice Reservations Handling Excellence Handling Reservation Inquiries by
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Food & Beverage For Managers, Assistants & Supervisors (kitchen & restaurants), we deliver the following training programs: SuperLead - Inspirational Leadership for Middle managers, for everyday leadership © F&B Management Train The F&B Trainer For Customer Service Excellence, we deliver the following training programs: Fine Dining Etiquette Sequence of F&B Service (with practical sessions)
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Housekeeping For Executive Housekeepers, Managers & Supervisors, we deliver the following training programs: Housekeeping Management 1, Operations & Leadership © Housekeeping Management 2, For the Next Level © Leading Housekeeping Excellence © Be a Housekeeping Champion! Seasonal Hotels Special Topics © First-Time Housekeeper © Train The Housekeeping Trainer For Customer Service Excellence, we deliver
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For all employees & mixed groups When training is not department-specific, there are so many benefits to forming mixed groups of participants, bringing together representatives from different departments. Mixed group training can help each person to more fully appreciate diversity and value the contributions of others. Participants can learn how to show respect for colleagues
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Middle Managers & Supervisors One-To-One Sessions Inspirational Leadership For the Executive Chef Inspirational Leadership For the F&B Manager Inspirational Leadership For the Rooms Division Manager Inspirational Leadership For the Executive Housekeeper Group Sessions - Managers from all departments Crafting Exceptional Guest & Staff Experiences © SuperLead - Inspirational Leadership for Middle managers, for Everyday
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Sales & Reservations For the Sales Department, we deliver the following training programs: Bring in the Business! The Handling of Sales Inquiries that Amazes the Potential Clients Creating Inspiring Written Proposals Storytelling in Selling Site Inspections that Sell Protocol of Good Manners with Clients Protocol of Cultural Intelligence for Sales Refined Communication for Sales Confidence
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Spa & Wellness We provide four carefully designed training programs tailored to the unique needs of the spa and wellness sectors: Spa Management Spa Essentials Wellness & WellBeing Wellness & Spa, A Step Forward Training & Learning New Hotel Opening Training Middle Managers & Supervisors For all employees & mixed groups Front Office Housekeeping
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Airline Customer Service V.V.I.P. On Board Luxury Service Excellence This program covers every facet of the on-board service experience and equips participants in the art of in-flight luxury hospitality. We cover the intricacies and techniques of delivering a refined service to highly valued travelers, who expect the very best. Program’s Outline The training is delivered
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Stadium Hospitality Our immersive training programs: World Class Hospitality - Spectator Services VVIP's Customer Service Stadium F&B Service Excellence Kids' Club Hospitality Training & Learning New Hotel Opening Training Middle Managers & Supervisors For all employees & mixed groups Front Office Housekeeping Food & Beverage Spa & Wellness Sales & Reservations Cultural Intelligence Airline
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Companies dislike the term ‘turnaround consulting’ because it represents failure. The truth is that turnaround consulting represents success.
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Cultural Intelligence For managers and line employees we offer the training program We Welcome The World! Our training program Inspires Educates Contributes to teambuilding Reinforces excellence in customer service Increases guest's delight Assists hospitality companies to continuously focus on excellence Training & Learning New Hotel Opening Training Middle Managers & Supervisors For all employees
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Corporate Training We have been honored to collaborate with international hospitality brands to deliver their corporate training material at a local level. We have the capacity to translate the original training material into the local language, and adjust the material so that it complements local culture and sensitivities. We have been trusted by hospitality brands
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Παρουσίαση των Professional Certifications AHLEI Η παρουσίαση απευθύνεται σε: Επαγγελματίες στον τομέα του Hospitality: Στελέχη και εργαζόμενους σε ξενοδοχεία, εστιατόρια και τουριστικές επιχειρήσεις που θέλουν να εξελίξουν τις γνώσεις και τις δεξιότητές τους. Διευθυντές, Υπεύθυνους Ανθρώπινου Δυναμικού, Training Managers: Άτομα που θέλουν να κατανοήσουν την αξία των πιστοποιήσεων για την ανάπτυξη του προσωπικού τους. Νέους