AHLEI Training & Certifications

For more than 65 years, AHLEI provides quality resources to train, educate, and certify hospitality professionals, first as the educational arm of the American Hotel & Lodging Association (27,000+ members hotels, the 10 largest hotel companies in the US) and since February 2017 as part of the National Restaurant Association’s Training & Certification Division.

If you are interested to organize an AHLEI program for your team members, we highly recommend the Guest Service Gold training. In each group, you can assign participants from various departments. 

The Guest Service Gold training is available between two separate programs. Each option features seven different guest service elements that allows you to select the training that best fits your / your team’s needs.

 

Guest Service GoldMaking Connections

Authenticity: Keep it Real!

Intuition: Read the Need!

Empathy: Use your Heart!

Champion: Be a Guest Hero!

Delight: Provide a Surprise!

Delivery: Follow Through!

Initiative: Make the Effort!

 

Guest Service GoldGolden Opportunities

Recovery: Turn it Around!

Personalization: Provide an Individualized Experience!

Knowledge: Be in the Know!

Passion: Inspire Others!

Commitment: Be All In!

Inclusion: Include Everyone!

Personality: Be Yourself!

 

Exam

The CGSP® exam consists of 30 multiple-choice questions and candidates must achieve a minimum score of 70% to earn the Certified Guest Service Professional designation.

Successful candidates will receive a certificate and CGSP® lapel pin.

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