AHLEI Training & Certifications
For more than 65 years, AHLEI provides quality resources to train, educate, and certify hospitality professionals, first as the educational arm of the American Hotel & Lodging Association (27,000+ members hotels, the 10 largest hotel companies in the US) and since February 2017 as part of the National Restaurant Association’s Training & Certification Division.
If you are interested to organize an AHLEI program for your team members, we highly recommend the Guest Service Gold training. In each group, you can assign participants from various departments.
Guest Service Gold – Making Connections
Authenticity: Keep it Real!
Intuition: Read the Need!
Empathy: Use your Heart!
Champion: Be a Guest Hero!
Delight: Provide a Surprise!
Delivery: Follow Through!
Initiative: Make the Effort!
Exam
The CGSP® exam consists of 30 multiple-choice questions and candidates must achieve a minimum score of 70% to earn the Certified Guest Service Professional designation.