Airline Customer Service
V.V.I.P. On Board Luxury Service Excellence
This program covers every facet of the on-board service experience and equips participants in the art of in-flight luxury hospitality. We cover the intricacies and techniques of delivering a refined service to highly valued travelers, who expect the very best.
Program’s Outline
The training is delivered in three parts, with each module building on the last, so that participants leave feeling confident and empowered to perform at the highest level.
Part 1 – Getting Ready for Excellence
Part 2 – In flight serving techniques for food and beverages
Part 3 – Leading Excellence