Airline Customer Service

V.V.I.P. On Board Luxury Service Excellence

This program covers every facet of the on-board service experience and equips participants in the art of luxury hospitality. We cover the intricacies and techniques of delivering a refined service to highly valued travelers, who expect the very best.

Program’s Outline

The training is delivered in three parts, with each module building on the last, so that participants leave feeling confident and empowered to perform at the highest level.


Part 1 – Getting Ready for Excellence

The definition of modern luxury

Modern travelers’ needs and unexpressed demands


Menu options: A la carte and buffet

Menu design and sequence of items

Eye for detail: Cleanliness, decoration, selection of linen


Part 2 – In flight serving techniques for food and beverages

Welcome drinks

Table settings

Plating / Garnishing

Napkin folds

Silver service

Delicacy starters

Caviar and oyster service

Goose liver terrine and foie gras

Smoked salmon

Wine and champagne

Dessert and cheese

Coffee & tea service

Food handling safety



Part 3 – A class Act

Cultural awareness (advanced level)

Advanced Communication Skills: Speech, tone of voice, body language

Handling challenging situations with passengers

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