Certified Front Desk Representative, CFDR

Front desk representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. They answer guest questions and make sure guests can get the services that they need while at the property.

The Front Desk Representative Certification recognizes that these employees are skilled at the many tasks they must perform and that they always provide an outstanding experience for guests at your property.

The certification is supported by the START (Skills, Tasks, and Results Training) programs. START presents concise instructions for training employees on how to perform key tasks correctly, along with the general hospitality knowledge and soft skills needed in the hospitality industry.

Successful candidates who complete the training and pass the certification exam will receive a certificate and lapel pin.

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