Certified Maintenance Employee, CME

There is so much at a lodging property that can go wrong; maintenance employees are the first to respond when something needs to be fixed and kept in top shape. Their extensive skills ensure that guests stay in a well-maintained property.

The Certified Maintenance Employee designation recognizes that these employees know how to maintain the physical property, whether it is fixing issues, or performing regular preventive maintenance.

The certification is supported by the START (Skills, Tasks, and Results Training) programs. START presents concise instructions for training employees on how to perform key tasks correctly, along with the general hospitality knowledge and soft skills needed in the hospitality industry.

Successful candidates who complete the training and pass the certification exam will receive a certificate and lapel pin.

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