Certified Rooms Division Executive, CRDE

From the bell staff to the front desk to reservations staff, rooms division executives manage all of the rooms division staff with knowledge and skill. Rooms division executives possess skills in human resources, financial management, revenue management, technology, guest service, security, and rooms management. The CRDE certification can help you excel in your current position, move further toward your career goals, and show that you are among the best in your profession.

The Certified Rooms Division Executive certification provides industry-validated recognition that you provide excellent management of every aspect of the modern rooms division.

Qualified candidate: Executive-level or management-level in rooms division operations at a lodging hospitality company. Examples: Assistant general manager, director of rooms, front desk manager, guest service manager

Candidate Time in Position: 1 year

Topics covered:

  • Rooms Management
  • Financial Management
  • Motivation and Leadership
  • Human Resources Management


The CRDE exam has 150 multiple-choice questions that must be answered within three hours. The test questions test your mastery of competencies derived from the four key areas of knowledge.

Recertification: Every five years

Please note: All material (study material and exams) and in English. Therefore, an advanced level of proficiency in English is required.

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