Certified Spa Supervisor, CSS

You are a professional who has a deep understanding of the philosophy of spa and the knowledge and skills needed to manage a spa that meets the physical and emotional needs of your guests. The Certified Spa Supervisor was developed by the International SPA Association (ISPA) in partnership with AHLEI to provide education and resources for you.

The CSS certification can help you excel in your current position, move further toward your career goals, and show that you are among the best in your profession.

The CSS designation is a hallmark within the spa industry and signifies that you have an understanding of basic supervisory skills and a deep commitment and belief in continuing education and professional growth.

Qualified candidate: A person who works within a spa facility and supervises two or more individuals; has job duties in the hospitality industry that are at least 20 percent supervisory in nature.

Candidate Time in Position: 3 months

Topics covered:

  • You as a Supervisor
  • Conducting Orientation and Training
  • Leadership
  • Handling Problems and Conflicts
  • Motivation and Team Building
  • Staffing and Scheduling
  • Improving Employee Performance
  • Effective Communication
  • Time Management

Exam: The CSS exam has 116 multiple-choice questions that must be answered within two hours.

Recertification: None

Please note: All material (study material and exams) and in English. An intermediate level of proficiency in English is required.

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