When training is not department-specific, there are so many benefits to forming mixed groups of participants, bringing together representatives from different departments.

Mixed group training can help each person to more fully appreciate diversity and value the contributions of others. Participants can learn how to show respect for colleagues and build trust. Furthermore, mixed group training provides an opportunity to get to know co-workers, and the challenges they face, or to share an appreciation for each other that is so often left unspoken in the day to day business.

Training programs, that we deliver, and are very suitable for mixed groups are:

For Customer Service Excellence

Welcome Service Excellence

Handling Guests’ Complaints & Challenging Situations

Luxury Service for the Elite Travelers

Accessible Tourism – Welcoming All

Innovative training programs, by Welcome Global:

Excellence Through the Senses: The Multi-Sensorial Journey ^©

On Stage: Our Role from a Different Perspective ^©  

We Welcome the World – a program on Cultural Intelligence ^©

Happy Colleagues! Happy Guests! Happy Me! Excellence in Servicing Colleagues ^©

AHLEI Certification, for all teams

Certified Guest Service Professional (CGSP)

AHLEI courses, for all teams

Establishing a Respectful Workplace Culture. Sexual Harassement Prevention in Hospitality

Serving Guests with Disabilities