Front Office

For Managers, Assistants & Supervisors, we deliver the following training programs:

SuperLead – Inspirational Leadership for Middle managers, for everyday leadership ©

Luxury Leadership ©

Train The Trainer

Stress Management & Well Being


For Higher Revenues and Enhancement of the Guest Experiences, we deliver the following training programs:

Voice Reservations Handling Excellence

Handling Reservation Inquiries by E-Mail

Upselling Upon Check In

Suites & Executive Rooms Upselling


For Customer Service Excellence, we deliver the following training programs:

Front Office Service Excellence

Handling Guests’ Complaints & Challenging Situations

Luxury Service for the Elite Travelers

Front Office Procedures (with practical sessions)

“On the Job” Training for Front Office

Look Good, Feel Good! Professional Appearance & Hygiene

Refined Communication for Front Office: The Right Words, Tone of Voice, Body Language


Innovative training programs, by Welcome Global:

Excellent Manners: The Etiquette for Ultimate Customer Experiences ©

Excellence Through the Senses: The Multi-Sensorial Journey ©

On Stage: Our Role in Front Office from a Different Perspective ©

We Welcome the World – a program on Cultural Intelligence ©

Happy Colleagues! Happy Guests! Happy Me! Excellence in Servicing Colleagues ©


AHLEI Certifications, for Front Office teams

Certified Front Desk Representative

Guest Service Gold

how can we help you?

Contact Welcome Global or submit a business inquiry online. We ‘d Love to Hear from You!