Front Office / Guest Relations
For Managers, Assistants & Supervisors, we deliver the following training programs:
SuperLead – Inspirational Leadership for Middle managers, for everyday leadership ©
First-Time Front Office Manager ©
Train The Hospitality Trainer
For Higher Revenues and Enhancement of the Guest Experiences, we deliver the following training programs:
Voice Reservations Handling Excellence
Upselling Upon Check In
Suites & Executive Rooms Upselling
For Customer Service Excellence, we deliver the following training programs:
Front Office Service Excellence
Handling Guests’ Complaints & Challenging Situations
Tailoring Guest Interactions: Personalities, Needs & Cultures
Luxury Service for the Elite Travelers
“On the Job” Training for Front Office
Look Good, Feel Good! Professional Appearance & Hygiene
Refined Communication for Front Office: The Right Words, Tone of Voice, Body Language
Accessible Tourism – Welcoming All
For employees with little or no experience, we deliver the following training program:
START Front Desk Representative, by AHLEI
Innovative training programs, by Welcome Global:
Excellence Through the Senses: The Multi-Sensorial Journey ©
On Stage: Our Role in Front Office from a Different Perspective ©
We Welcome the World – a program on Cultural Intelligence ©
Happy Colleagues! Happy Guests! Happy Me! Excellence in Servicing Colleagues ©
AHLEI Certifications, for Front Office teams
Certified Front Desk Representative (CFDR)
Certified Guest Service Professional (CGSP)