For Managers, Assistants & Supervisors, we deliver the following training programs:

SuperLead – Inspirational Leadership for Middle managers, for everyday leadership ^©

First-Time Front Office Manager ^©

Train The Hospitality Trainer

For Higher Revenues and Enhancement of the Guest Experiences, we deliver the following training programs:

Voice Reservations Handling Excellence

Upselling Upon Check In

Suites & Executive Rooms Upselling

For Customer Service Excellence, we deliver the following training programs:

Front Office Service Excellence

Handling Guests’ Complaints & Challenging Situations

Tailoring Guest Interactions: Personalities, Needs & Cultures

Luxury Service for the Elite Travelers

“On the Job” Training for Front Office

Look Good, Feel Good! Professional Appearance & Hygiene

Refined Communication for Front Office: The Right Words, Tone of Voice, Body Language

Accessible Tourism – Welcoming All

For employees with little or no experience, we deliver the following training program:

START Front Desk Representative, by AHLEI

Innovative training programs, by Welcome Global:

Excellence Through the Senses: The Multi-Sensorial Journey ^©

On Stage: Our Role in Front Office from a Different Perspective ^©

We Welcome the World – a program on Cultural Intelligence ^©

Happy Colleagues! Happy Guests! Happy Me! Excellence in Servicing Colleagues ^©

AHLEI Certifications, for Front Office teams

Certified Front Desk Representative (CFDR)

Certified Guest Service Professional (CGSP)