For Managers, Assistants & Supervisors, we deliver the following training programs:

SuperLead – Inspirational Leadership for Middle managers, for everyday leadership ^©

Front Office Management

Train The Hospitality Trainer

For Higher Revenues and Enhancement of the Guest Experiences, we deliver the following training programs:

Voice Reservations Handling Excellence

Handling Reservation Inquiries by E-Mail

Upselling Upon Check In

Suites & Executive Rooms Upselling

For Customer Service Excellence, we deliver the following training programs:

Front Office Service Excellence

Handling Guests’ Complaints & Challenging Situations

Luxury Service for the Elite Travelers

Front Office Procedures (with practical sessions)

“On the Job” Training for Front Office

Look Good, Feel Good! Professional Appearance & Hygiene

Refined Communication for Front Office: The Right Words, Tone of Voice, Body Language

Accessible Tourism – Welcoming All

Innovative training programs, by Welcome Global:

Excellence Through the Senses: The Multi-Sensorial Journey ^©

On Stage: Our Role in Front Office from a Different Perspective ^©

We Welcome the World – a program on Cultural Intelligence ^©

Happy Colleagues! Happy Guests! Happy Me! Excellence in Servicing Colleagues ^©

AHLEI Certifications, for Front Office teams

Certified Front Desk Representative

Certified Guest Service Professional (CGSP)