Our Operations Manuals are the product of many years of hands-on experience within the international hospitality industry, and have been successfully implemented in both new and existing hotel projects.
The team that we assign for the development of each manual brings a blend of extensive hospitality experience and updated knowledge in operations so that to provide a customized, modern manual for your property.
Upon completion, the SOP Operations Manual assists your business:
- To set out the policies, procedures and protocols of the hotel in a standardized format
- To present the policies, procedures and protocols in an easily accessible format so that hotel employees can understand and implement them into day-to-day operations
- To provide employees with a clear picture of what is expected of them
- To connect each position’s requirements with each position’s appraisals
- To align standardized procedures and training programs for the staff
- To reinforce operational effectiveness, productivity, service consistency and guest delight.
For Uniformity, Consistency and Service Excellence
Our team has the experience and expertise to develop SOPs for the following functions:
Each manual we develop is fully customized to the relevant property.