Operations Manuals

Our Operations Manuals are the product of many years of hands-on experience within the international hospitality industry, and have been successfully implemented in both new and existing hotel projects.

The team that we assign for the development of each manual brings a blend of extensive hospitality experience and updated knowledge in operations so that to provide a customized, modern manual for your property.

Upon completion, the SOP Operations Manual assists your business:

  • To set out the policies, procedures and protocols of the hotel in a standardized format
  • To present the policies, procedures and protocols in an easily accessible format so that hotel employees can understand and implement them into day-to-day operations
  • To provide employees with a clear picture of what is expected of them
  • To connect each position’s requirements with each position’s appraisals
  • To align standardized procedures and training programs for the staff
  • To reinforce operational effectiveness, productivity, service consistency and guest delight.

For Uniformity, Consistency and Service Excellence

Our team has the experience and expertise to develop SOPs for the following functions:

Front Office




Each manual we develop is fully customized to the relevant property.

how can we help you?

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