Our Operations Manuals are the product of many years of hands-on experience within the international hospitality industry, and have been successfully implemented in both new and existing hotel projects.

The team that we assign for the development of each manual brings a blend of extensive hospitality experience and updated knowledge in operations so that to provide a customized, modern manual for your property.

Upon completion, the SOP Operations Manual assists your business:

• To set out the policies, procedures and protocols of the hotel in a standardized format
• To present the policies, procedures and protocols in an easily accessible format so that hotel employees can understand and implement them into day-to-day operations
• To provide employees with a clear picture of what is expected of them
• To connect each position’s requirements with each position’s appraisals
• To align standardized procedures and training programs for the staff
• To reinforce operational effectiveness, productivity, service consistency and guest delight.