Yes! Training can be conducted during peak seasons!

Our “Pit Stop” training programs are designed to be short in duration and specifically target particular needs to address any service issues or weaknesses at the earliest possible opportunity.

We deliver the following “Pit Stop” training programs:

For Front Office employees: Upselling Upon Arrival

For F&B employees : Upselling for Restaurants, Room service & Bars

For Spa: Upselling & Cross Selling 

For the Housekeeping department: Attention to Detail Please

For all employees: Handling Guests’ Complaints 

For all employees: Customer Service Excellence

For middle managers: Stress Management 

For middle managers: Effective Communication