Pit Stop Training – During High Season
Can training be delivered during peak season? The answer is Yes!
Our “Pit Stop” training programs are short in duration and are targeted to very specific needs in order to address any service issues or weaknesses at the earliest possible opportunity.
We deliver the following “Pit Stop” training programs:
For Front Office employees: Upselling Upon Arrival Training
For F&B employees : Upselling for Restaurants, Room service & Bars
For Spa: Upselling & Cross Selling
For the Housekeeping department: Attention to Detail Please
For all employees: Handling Guest Inquiries & Concerns
For all employees: Coping with Customer Service Fatigue
For middle managers: Stress Management
For middle managers: Effective Communication