Can training be delivered during peak season? The answer is Yes!

Our “Pit Stop” training programs are short in duration and are targeted to very specific needs in order to address any service issues or weaknesses at the earliest possible opportunity.

We deliver the following “Pit Stop” training programs:

For Front Office employees: Upselling Upon Arrival Training

For F&B employees : Upselling for Restaurants, Room service & Bars

For Spa: Upselling & Cross Selling 

For the Housekeeping department: Attention to Detail Please

For all employees: Handling Guest Inquiries & Concerns

For all employees: Coping with Customer Service Fatigue

For middle managers: Stress Management 

For middle managers: Effective Communication