Spa & Wellness
Despite much more recognition and development in recent years, wellness remains an area whose potential has not been fully realized. This largely comes down to the lack of adequate training for people in managerial positions, as well as to the unilateral training of therapists.
Spa Essentials
In this program, therapists and service providers gain comprehensive knowledge and understanding of the spas and wellness properties functions and discover how each individual can contribute to the prosperous operations of their workplace leading to personal and professional development.
Topics include:
Introduction to Spa concepts, products, services and spa menu
Spa positions, job descriptions
Introduction to guest cycle
Standard Operating Procedures (SOPs)
Creating memorable experiences
Personal contribution to the provision of services
Why customers dissatisfy
Introduction to spa finance
Key Performance Indicators (KPIs) and how everyone can contribute to the financial prosperity of the department
Sales Techniques
Spa Management
This program is addressed to executives of the spa industry. Topics include:
Guest cycle
Customer Relationship Management
Standard Operating procedures
Personalizing the experience
Cultural diversity
Finance
Menu engineering
Revenue Management
Sales techniques & enhancement of experience
People management skills
AHLEI Certification
Certified Spa Supervisor