Spa & Wellness

Despite much more recognition and development in recent years, wellness remains an area whose potential has not been fully realized. This largely comes down to the lack of adequate training for people in managerial positions, as well as to the unilateral training of therapists.

Spa Essentials

In this program, therapists and service providers gain comprehensive knowledge and understanding of the spas and wellness properties functions and discover how each individual can contribute to the prosperous operations of their workplace leading to personal and professional development.

Topics include:

Introduction to Spa concepts, products, services and spa menu

Spa positions, job descriptions

Introduction to guest cycle

Standard Operating Procedures (SOPs)

Creating memorable experiences

Personal contribution to the provision of services

Why customers dissatisfy

Introduction to spa finance

Key Performance Indicators (KPIs) and how everyone can contribute to the financial prosperity of the department

Sales Techniques


Spa Management

This program is addressed to executives of the spa industry. Topics include:

Guest cycle

Customer Relationship Management

Standard Operating procedures

Personalizing the experience

Cultural diversity


Menu engineering

Revenue Management

Sales techniques & enhancement of experience

People management skills


AHLEI Certification

Certified Spa Supervisor

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