We strongly recommend that you review this policy on a regular basis to ensure that you remain happy with the way in which your data is processed.
Who we are
The data controller is WELCOME GLOBAL. WELCOME GLOBAL designs and delivers learning and other solutions for the hospitality sector. Our registered address is Rodopis 57, Vrilisia 15235, Athens, Greece. WELCOME GLOBAL is the International Partner of AHLEI (American Hotel & Lodging Educational Institute) in Greece, for professional training & certifications.
How we collect information about you
There are several ways we may collect information about you. These include:
- when you provide it to us by getting in contact (phone/email/web)
- when you provide details at an exhibition or networking event
- when you apply to attend/ enroll to our seminars
- if you submit your details when sending an enquiry through a third-party vendor
- if you are studying, your study center may share information with us
- if you join through an arrangement with your company, your company may share your personal information with us
- if you submit an interest to join our team.
What information we collect about you
This can include the following: name, date of birth, address, phone number, email address, job title, company name, company address, payment details where relevant, CV, IP address, geographical location of where you accessed our website, information about how you use/interact with our website, information from cookies (if you have consented to their use) and information about your computer or other electronic device (tablet and browser type).
Security of your information
WELCOME GLOBAL respects your data and has taken appropriate technical and organizational measures to ensure we have mitigated against such risks as loss or unauthorized access, destruction, use, modification or disclosure of data.
Do you collect any special category data?
WELCOME GLOBAL does not collect special category data. However, individuals may on occasion supply health-related information in relation to delivery of services by WELCOME GLOBAL. For example, studying professionals may share such information should they require reasonable adjustments on health grounds for the completion of assessments/exams, or where an emergency deferral to an alternative assessments session is necessary. Dependent on the type of application, this information may be received directly from the participant, or they may disclose this to their study center who will in turn liaise with WELCOME GLOBAL. Equally, professionals attending our classroom seminars may elect to provide details of special requirements. The information is retained only for as long as is necessary and is processed solely for this purpose.
How we use your information
Your information is used to process your applications to our learning programs, to deliver our services and to contact you, as well as to improve the website experience for our users.
When you attend our training programs, we may collect the following information: name, phone number, email address, address, billing address, company name (if applicable), VAT number (if applicable). If you don’t provide this information, you won’t be able to attend our training programs or enter into a contract with us. In these instances, we process your personal data because it is necessary in order to take the necessary steps at your request.
We may subsequently send you communications about selected WELCOME GLOBAL’s products and services. In these circumstances, the processing of your personal data is performed on the basis of legitimate interest. Within the communication we send, you have the option to opt out of further contact. You may also opt in to receive marketing communications in relation to specific areas of our products and services that are of interest to you. When you opt in to receive these communications from us, this processing is performed on the basis of your consent. Again, you may remove your consent at any time.
In addition to the above, we may also contact you with important operational information regarding your participation to our training programs. Finally, we will contact you in the case of the application process for open positions in our team force.
Who we share your data with
We will only share your data with third parties for the purposes of delivering our services, fulfilling any contracts we enter with you, where required by law or to enforce our legal rights.
Third party communications
WELCOME GLOBAL will not disclose your details to third parties for the purpose of receiving communications from those third parties, including relevant business information, unless you specifically opt-in to this type of communication.
Only when necessary to deliver our services and run our business, we share your information with various providers who will act as data processors.
WELCOME GLOBAL does not store credit/debit card details. WELCOME GLOBAL does not share financial details with any third parties. However, it may (in appropriate circumstances) use certain other companies to provide services to you, such as a credit card processing company or a direct debit service. These companies do not retain, share, store or use personal information for any purposes other than to provide this service to WELCOME GLOBAL.
- Assessment details: AHLEI examination grades will be shared with WELCOME GLOBAL and with the individual involved.
- Exam venues: If you are sitting your AHLEI exam it will be necessary to share your name, contact email and telephone number. You will be asked to present an ID as well. This will only be required for the purpose of verification and of ensuring the requirements of the examination purposes.
- The data is deleted/destroyed once the exam has been completed.
When you send us your CV / profile, the information you provide becomes available only to WELCOME GLOBAL. WELCOME GLOBAL does not share the information with recruiters or employment consultants.
WELCOME GLOBAL may sometimes receive verification requests of qualification from current or prospective employers, employment agencies, or other third party contacts. WELCOME GLOBAL will only confirm your qualification if a consent form, signed by you, accompanies the request.
Sharing your information for legal reasons
WELCOME GLOBAL will share your information when required to do so in order to comply with a common law or statutory obligation.
How long we retain your data
We will keep hold of your data for no longer than necessary. The length of time we retain it will depend on any legal obligations we have (such as tax recording purposes), the nature of any contracts/arrangements/commitment we have in place with you, the existence of your consent or our legitimate interests as a business.
When you purchase from us, for example training programs, training events and so on, and when you cooperate with us for further projects, we retain that information for a period of eight years following the end of the financial year during which you purchased from us.
Unless you provide consent for future contact during your enquiry, we will keep your information for as long as is required to respond and complete your enquiry, and for a further 12 months, before deleting your information.
Qualifications and assessments
Qualifications information, including assessment results, will be retained for 20 years for the purposes of verifying your qualifications.
Unless you provide consent for future contact during the recruiting process, we will keep your information for as long as is required to respond and complete the recruiting process, and for a further 12 months, before deleting your information.
Subject to certain limitations, you have the right to:
- Request a copy of the information we hold about you and be told about its use.
- Request that WELCOME GLOBAL rectifies or deletes your information, or restricts processing if you have concerns over its accuracy, deletion or fair and lawful use.
- Object to the processing of your personal data, based on your particular situation, where this processing is based on the legitimate interests of WELCOME GLOBAL, where it involves direct marketing, or where it is completed for research or statistical purposes.
- Withdraw consent to the use of your information.
Concerns and complaints
If you have concerns or questions over the collection, storage or processing of your data, you are encouraged in the first instance to contact a member of staff to discuss and resolve any issues. Please write directly to firstname.lastname@example.org
You also have the right to lodge a complaint with a supervisory authority. In Greece, this is the Hellenic Data Protection Authority. Contact details: Tel +30-210 6475600, Website http://www.dpa.gr