For Managers, Assistants & Supervisors (kitchen & restaurants), we deliver the following training programs:

SuperLead – Inspirational Leadership for Middle managers, for everyday leadership ^©

F&B Management

Train The F&B Trainer

First-Time F&B Manager ^©

For Customer Service Excellence, we deliver the following training programs:

Fine Dining Etiquette

Sequence of F&B Service (with practical sessions)

Silver Service

F&B Service Excellence

Handling Guests’ Complaints & Challenging Situations

Look Good, Feel Good! Professional Appearance & Hygiene

For Higher Revenues and Enhancement of the Guest Experiences, we deliver the following training programs:

Creating Memorable F&B Experiences for our Guests ^©

Restaurants – Upselling & Add On Selling

Room Service – Upselling & Add On Selling

Non-Alcoholic Drinks Upselling

For employees with little or no experience, we deliver the following training programs:

START Restaurant server, by AHLEI

START Breakfast Attendant, by AHLEI

START Kitchen Cook, by AHLEI

Innovative training programs, by Welcome Global:

Excellence Through the Senses: The Multi-Sensorial Journey ^©

On Stage: Our Role in F&B from a Different Perspective ^©  

We Welcome the World – a program on Cultural Intelligence ^©

Happy Colleagues! Happy Guests! Happy Me! Excellence in Servicing Colleagues ^©

AHLEI Certifications, for Food & Beverage teams

Certified Restaurant Server (CRS)

Certified Breakfast Attendant (CBA)

Certified Kitchen Cook (CKC)

Certified Guest Service Professional (CGSP)