For Executive Housekeepers, Managers & Supervisors, we deliver the following training programs:

Housekeeping Management 1, Operations & Leadership ^©

Housekeeping Management 2, For the Next Level ^©

Leading Housekeeping Excellence ^©

Crafting Exceptional Experiences – For Guests and Staff

Train The Housekeeping Trainer

First-Time Housekeeper ^©

For Customer Service Excellence, we deliver the following training programs:

Welcome Housekeeping Excellence

With Care for our Guests (attitude training)

Housekeeping Essentials, Sparkle, Shine & Make a Difference!

Housekeeping Practicals

Fresh & Tidy, Essentials for Laundry and Linen Room Efficiency

Housemen & Valet in Focus

Look Good! Feel Good! Professional Appearance & Hygiene

English for Housekeeping

Be a Housekeeping Champion! Seasonal Hotels Special Topics ^©

Hospitality Maintenance & Security, Delivering Excellence to Guests & Colleagues

For employees with little or no experience, we deliver the following training program:

START Housekeeping, by AHLEI

Innovative training programs, by Welcome Global:

BEe BEST ^©

A Canvas called Housekeeping ^©

Welcome! Be My Guest! ^© Employees experience the feeling of living in the hotel for 1 or 2 days and view service through the eyes of the guests

“Radars On!” A training full of activities that increase alertness and focus

Common Logic (not always common though…) Sequence of Service, Proper behavior

Happy Colleagues! Happy Guests! Happy Me! Excellence in Servicing Colleagues ^©

AHLEI Certifications, for Housekeeping

For Executive Housekeepers / Managers: Certified Hospitality Housekeeping Executive (CHHE)

For front-line staff: Certified Guestroom Attendant (CGA)