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Train the Trainer
Silver Service Excellence Training: VIP On Board
Complaint Handling – Manager’s level
Training & Learning
New Hotel Opening Training
Middle Managers & Supervisors
For all employees & mixed groups
Front Office
Housekeeping
Food & Beverage
Spa & Wellness
Sales & Reservations
Cultural Intelligence
Airline Customer Service
Stadium Hospitality
Corporate Training
AHLEI Certifications – Greece
Παρουσίαση των Professional Certifications AHLEI
Executive
Certified Hotel Administrator, CHA
Department Head
Certified Rooms Division Executive, CRDE
Certified F&B Executive, CFBE
Certified Hospitality Housekeeping Executive, CHHE
Managerial
Certified Hospitality Manager, CHM
Certified Hospitality Revenue Manager, CHRM
Certified Hospitality Sales Professional, CHSP
Departmental trainer
Certified Hospitality Department Trainer, CHDT
Guest Contact Employees
Certified Guest Service Professional, CGSP – Earned through Guest Service Gold Training
Property / Hotel
Certified Guest Service Property, CGSP – Earned through Guest Service Gold Training
Entry Level / Line Employees
S.T.A.R.T
ServSafe
Procedures & Quality
Operations Manuals
Rooms Set Up – Guide for Excellence
Mystery Shopping
Brand audits
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Our Multi – Sensory Training Approach
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